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Retail Tours

If you are a party of 1 or a party of 30, King Gray has Retail Tours just for you. All tours are fully escorted, so sit back, relax and leave the driving to us.

We have 2 convenient pickup locations! Home Depot on Memorial Drive in Chicopee, side parking lot just to the right of the contractor pickup area & the Century Plaza on Memorial Ave. in West Springfield, behind the former Party Warehouse (near Bob's Discount Furniture). Look for the big yellow X! Please review our Tour Policies before your trip. *For groups of 10-14 people out of Berkshire County we can offer pickup at the Crowne Plaza in Pittsfield*, behind hotel on Edwin St. This pickup is ONLY for groups of 10 or more. Pittsfield pickup will be a shuttle bus that will transfer you to Chicopee pickup where you will join group

Tour Policies

All Tours are fully escorted. See below for list of available tours.

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Tour Policies

SMOKING: No smoking is allowed on any of our vehicles at any time.

ALCOHOL: No alcoholic beverages are allowed onboard any of King Ward Coach Lines retail trips.

PAYMENTS: For one-day tours full payment is due at the time of booking. For multi-day tours* an initial deposit is due at the time of booking & the final payment is due approximately one month before the trip departs. Deposit amount varies per trip. No reservation is guaranteed until payment has been received. All payments are non-refundable. There are no refunds for no shows on the day of trip. *Multi-day tours that require full payment will be noted.

CANCELLATIONS: All sales are final!

TRAVEL INSURANCE: Travel insurance is no longer offered through KWCL but it can be purchased on your own. There are several companies online that offer individual travel insurance.

FORMS OF PAYMENT: KWCL accepts cash, checks, money orders, Visa, MasterCard & Discover. There is a $25 fee for any returned checks.

PICKUP LOCATIONS: Parking is at your own risk. Neither KWCL or property owners are responsible for any damage, theft, etc. to any vehicles.

GRATUITIES: All gratuities are included.

LOST ITEMS: KWCL is not responsible for any items that may or may not have been left on our vehicles.

SEATING: There is no assigned seating onboard the coaches for any of our trips.

SPORTING EVENTS: Game times are out of the control of KWCL & are always subject to change. No refunds, transfers or exchanges will be made due to any game time changes.

DISCLAIMER: Tours are operated by King Ward Coach Lines. We act as agents for the passengers and therefore accept no responsibility for any changes in itinerary due to acts of God, weather, traffic or construction or any other conditions beyond our control. We reserve the right to change our itinerary & make substitutions of equal value, if in our opinion circumstances warrant. We also reserve the right to cancel any and all tours and refund payment made if bookings are inadequate.