Mohegan Sun Shops

Casino Run Policies

Casino Run Policies

There is no assigned seating, all seats are available on a first come, first served basis.

One ticket is valid for one seat. Belongings must be kept in the overhead bins or under the seat in front, not on an adjacent seat.

King Ward Coach Lines reserves the right to refuse service to anyone at any time.

Smoking is Prohibited - For the comfort of other passengers, smoking is not allowed on any of our motorcoaches at any time.  This includes the use of e-cigarettes.

Alcohol is Prohibited – Consumption of alcohol is prohibited in the coach at any time during our line run service.

Objectionable Persons - King Ward Coach Lines reserves the right to refuse transportation or eject from the coach any person under the influence of intoxicating beverages or drugs or one whose conduct may be objectionable to other passengers.

Food Policy – Snack food in proper containers may be eaten on coaches provided passengers dispose of their rubbish and are mindful of other passengers.

Lost Articles – King Ward is not responsible for personal articles left inside any of our coaches. We will, however, make a reasonable effort to locate and return your items.  Items found by King Ward and not picked up by their owner will be held for a maximum of 30 days, after that they will be donated or thrown out. 

Scheduling – We will make every effort to adhere to our scheduled departure/arrival times, however: Delays due to weather, traffic, or mechanical breakdown may interfere with your trip, and should be planned for accordingly.

Our Casino Line Runs are a “Daily Service” – Space on the coach will be held for your return trip on the run that you took to the casino. You may use your return ticket to travel back on any of our other runs, but you are doing this at your own risk, as a standby passenger. Seats on return trips are primarily for the passengers who went down on that particular run, with additional seats being filled on a first-come first-serve basis.

Passenger Minimum – King Ward reserves the right to cancel service on any run with less than 25 paid passengers after the final pickup. Should this happen, the coach will return to the previous pickups and all payments will be refunded.

Traveling with a Disability – Please click here for more information for customers traveling with a disability.

Casino Run Cancellation Procedures

Unfortunately, from time to time we are forced to cancel our line run service due to inclement weather.

Please feel free to call our office (413-593-3939) as early as 6AM any morning to see if we are running.